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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Accessing emails sent ...
Microsoft Dynamics CRM (Archived)

Accessing emails sent to a .onmicrosoft.com account

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Posted on by vgow 2,620

Hi,

I have a trial version of crm online running and was issued a username@orgname.onmicrosoft.com account.

How do you access emails sent to this email address? i.e If someone who is not a contact/account record sends an email to this address where is it viewable.

I dont have access to the Outlook client yet.

Thanks

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  • Morne Wolfaardt Profile Picture
    Morne Wolfaardt on at

    You would be able to access the email via the same portal where you setup the users.. you can also try portal.microsoft.com

  • Verified answer
    Lozici Cezar Profile Picture
    Lozici Cezar 890 on at

    Hi Vgow,

       AFAIK the username@orgname.onmicrosoft.com is JUST a Microsoft Online account. It does not have an associated email account to it(with the same name) from the start,you would need a separate Exchange Online subscription for that. You can easily test this by sending a Test email to that "email address" and see if you receive a Mailer Daemon notice. If you do than it's proof that there is no email account ,it is just a user login.

    Thank you for using Microsoft Dynamics CRM Communities

    Cezar Lozici

    Support Engineer

    Microsoft Dynamics CRM

  • Tubby Profile Picture
    Tubby 5 on at

    I am trying to access my account but it sends the email to domain@microsft.com.I cannot change it to receive on my petsonal domain

  • Community Member Profile Picture
    Community Member on at

    Hi

    We're also facing the same problem. We're unable to access email inbox which has email address ended up with 'onmicrosoft.com' (our email address - user@worksso.onmicrosoft.com ).

    Did the problem is resolved now? are you able to sign in to Outlook with that organization account which is in 'username@orgname.onmicrosoft.com ' format.

    Thanks,

    Prajeeth

  • Community Member Profile Picture
    Community Member on at

    a

  • Community Member Profile Picture
    Community Member on at

    Hi Cezar Lozici,

    Could you please let me know the process regarding - how can we get access/create a separate Exchange Online subscription to access outlook (mail inbox).

    Is there any alternative to access outlook with accounts having email address ending up with 'onmicrosoft.com' (example email - user@worksso.onmicrosoft.com)

    Thanks,

    Prajeeth

  • Community Member Profile Picture
    Community Member on at

    We have bought a exchange subscription but our emails are configured in Gmail and we would like the mail sent to user@org.onmicrosoft.com to be sent to user@org.com. how to do this ?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hello,

    This is not a very great solution. However, it will help you temporarily.

    Solution: Enable Auto forward to the Users, so that any email sent to user@org.onmicrosoft.com will be sent to user@org.com.

    I've tested it at my end and it's working.

    For enabling auto-forward to any User -> https://support.office.com/en-us/article/forward-email-from-office-365-to-another-email-account-1ed4ee1e-74f8-4f53-a174-86b748ff6a0e

    You need to ask your all Users to enable auto-forward and add the required email address.

    If you face any issues, reply to it (or) you can write an email to vagu.prajeeth437@gmail.com. I can help you in configuring this one.

    Thanks,

    Prajeeth

  • Community Member Profile Picture
    Community Member on at

    colint2010@gmail.com

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