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Microsoft Dynamics CRM (Archived)

Data Migration from CRM 2016 OnPremise to Online - Export to Excel and linking Accounts <->Contacts<->Activities...

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I'm puzzled that there is no simple data migration tool included for this and that 3rd party is suggested. I must be missing something when it comes to exports/imports... I just want to move the data as-is, etc... It's the same system, 1 user... why so hard?

If I do an advanced find, for Accounts/Contacts and Activities... If I add all the columns for that entity and run an export to excel...

There are hidden fields that contain GUIDs in the first few columns that say 'don't modify'. These GUIDs are generated from the onpremise DB and if I am importing them into CRM Online, these GUIDS are useless and not needed... right? Trying to use these on import seems to make things choke.

My exported data for accounts, there are NO account numbers (blank). The accounts have 'Primary Contacts'...

Import process seems to choke on the fact that I can't import an account that has a Primary Contact because there are no contacts defined (yet).

My exported data for contacts, there are NO contact numbers. The contact has a Company Name (but no account number), trying to import them seems to mostly fail because it is trying to map contacts to accounts without luck. It seems like 

My exported data for activities, there are NO contact numbers (or names) or Account numbers (or names).  I haven't actually tried importing these yet due to the problems with Accounts/Activities needing to be solved first.

I read somewhere that creating a ZIP file with the contacts and activites inside, will allow it to process them both at the same time (allowing it to link the two), but this seems to fail as well.

I disabled duplicate checking, since I thought maybe it was fixing duplicates while importing and it wasn't able to link the two because the perfect isn't there any longer...

My patience is running low on what should be a simple task... 

But basically, it seems there is no account,contact or activity ids that allow the linkage to happen. What am I missing? Is there a way to generate account/contact numbers and add those to the exports and use those as the matching key?

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  • Suggested answer
    Jason M. Cosman Profile Picture
    5,234 Moderator on at

    Hello Chuck;

    Your right in terms of migrating customer data; third party integrations is exactly what's recommended; this makes it possible for you to actually take data and make it all relate properly in the destination environment.

    Now Microsoft did provide a tool for small configuration sets of data. This would be data like teams or business units or data needed for a solution to work in the next environment. This would be called the Configuration Migration tool. This allows for small sets of data to retain it's relationships between each other and then be imported into a separate environment. It's not perfect but usually get's the job done. To put it in perspective when Microsoft provide solutions like Portals or other adds into CRM they are using data generated from this tool. I'd check it out at: technet.microsoft.com/.../dn647421.aspx . Again I caution that this is for smaller sets of data. The most I've seen it used for is like 30-40K records and even that in my opinion is pushing it a bit.

    If you have questions as to what's configuration vs customization check out my blog post; I hope it clears some of it up.

    community.dynamics.com/.../understanding-customizations-vs-configuration-in-your-deployment

  • Suggested answer
    Community Member Profile Picture
    on at

    Thank-you Jason,

    This seems to be the way to go... I have tried an export all entities and it came up with a handful of errors (so wouldn't finish the export). Would be nice if the errors were more helpful/useful since I could find very little on the errors or how to resolve them.

    I reduced the number of entities to export to what I thought would be a required at minimum ( Accounts, Contacts, Leads, Phone Call, Email,Letter, Appointment, Fax, Attachment, Note and Task)... this reduced the errors to only one, email entity error'd out. I will create a new post with the error... but it's a safedescription child attributes (log indicates Stream Too Long). Unfortunately, any errors stop you from actually plowing ahead with the export data... so I have to figure it out.

    Thanks again,


    Chuck

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