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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Configuring the CRM 20...
Microsoft Dynamics CRM (Archived)

Configuring the CRM 2016 On Prem Email Router to work with Office 365

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Posted on by Community Member

Hello, we have CRM 2016 on Prem and have always successfully used the Outlook Connector.  We recently switch to Office 365 which forced me to change the Outlook Connector configurations, which I did just fine and emails are flowing properly through Outlook.  HOWEVER, they are not flowing if I create an email within CRM. They get stuck in pending.  I suspect I need to update the Incoming and Outgoing Configuration Profiles using the Email Router Configuration Manager, but not really sure what settings I need.  Has anybody done this?

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    Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    Have you considered moving over to Server Sync instead?  The email router is the old method of syncing Exchange and CRM, and the Server Sync option has more flexibility.

    Instructions for CRM on-prem to Exchange Online: technet.microsoft.com/.../mt703269.aspx

  • Community Member Profile Picture
    Community Member on at

    I have not thought about that, CRM 2016 admin stuff is still really new to me.   Thanks, I will research it. 

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