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ReportOur customer is on GP16 and recently began using vendor approvals workflow in 3 of their companies, which works fine. Now they had us modify and assign the Word PO template and assign to all vendors. The problem is they cannot email PO templates. They CAN email SOP templates, which they've used for months. Even the 'sa' user cannot email PO templates. When you click it shows GP processing templates on the bottom bar of GP, but nothing happens.
What I am wondering is if updating all vendors (using the Nav list > email button) for all vendors to use the PO template and enable email has triggered the need for all vendors to go through workflow approval. This would be a very large process as there are thousands and thousands of vendors in each company. There is no way this can be done manually.
That all being said, has anyone heard of this happening and have any other ideas of why they cannot email PO's from GP? The same thing happens to reprinted remittances, but again sales will email. They can print the templates so it is not permissions to the templates.
HELP!!! Any guidance is greatly appreciated!!
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