web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Installing CRM for Outlook Client with Citrix

(0) ShareShare
ReportReport
Posted on by 306

Hi,

We are trying to configure the Outlook client in a Citrix environment. We have installed the CRM Client (Offline Option Disabled) and automated the config wizard as below;

CALL "C:\Program Files (x86)\Microsoft Dynamics CRM\Client\ConfigWizard\Microsoft.Crm.Application.Outlook.ConfigWizard.exe" /Q /i "C:\Program Files (x86)\Microsoft Dynamics CRM\Client\ConfigWizard\Default_Client_Config.xml"

We now get the following error when trying to expand the CRM Folder;

"Cannot expand the folder. The set of folders cannot be opened".
We think the reason for this is because when you run the config wizard manually for the CRM client, we receive the following warning;
"Another computer has been set to synchronize with this Dynamics CRM organization. Would you like to instead designate this computer as your synchronizing client?"

As our users connect to a different Citrix Server each day, this issue will occur.  Is there any way around this with either manual or scripted install of the client?

Thanks,

 

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Andreas Cieslik Profile Picture
    9,267 on at

    Hope this guide or article will help you to deal with your requirement the right way:

    technet.microsoft.com/.../hh699743.aspx

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
ScottDurow Profile Picture

ScottDurow 2

#2
GJones Profile Picture

GJones 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans