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Main Issue:
Incoming email is not reflecting to queue, testing outgoing scenario (From CRM) and it works.
Steps Followed:
https://community.dynamics.com/365/b/dynamics365apps/archive/2017/01/08/how-to-configure-dynamics-365-to-receive-emails-from-gmail-using-pop3
Current Setup:
Profile
Name: POP3 - GMAIL
Server Type: Other (POP3/SMPT)
Incoming Server Location: pop.gmail.com
Outgoing Server Locatoin: smtp.gmail.com
Authenticate Using: Credentials Specified by a User or Queue
Use same settings for Outgoing: Yes
Incoming Port: 995
Incoming Authentication Protocol: Basic
Outgoing Port: 587 (have tried 465 also)
Outgoing Authentication Protocol: Basic
Mailbox
Email Address: test@gmail.com
Is Forward Mailbox: No
Allow to User Credentials for Email Processing: Yes
Regarding: TestQueue
Username: test@gmail.com
Password: *mypassword*
Server Profile: POP3 - GMAIL
Incoming Email: Server-Side Synchronization or Email Router
Outgoing Email: Server-Side Synchronization or Email Router
Appointments, Contacts and Tasks: None
Incoming Email Status: Success
Outgoing Email Status: Success
Queue
Name: TestQueue
Type: Private
Incoming Email: test@gmail.com
Convert Incoming email To activities: All Email Messages
Record Creation and Update rules
Status: Active
Source Type: Email
Create records for email from Unknown senders: Yes
SPECIFY RECORD CREATION AND UPDATE DETAILS
Email Status Reason == Received
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I have the same question (0)
We are experiencing the same issue where email tracking from gmail is on and off constantly. Synchronization test run successfully and emails start synchronizing but then stop oversuden.
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