184
When we decease contacts in CRM it puts the record into an inactive ready only state.
Is there a way to undo this, if for example it was made deceased by user error.
*This post is locked for comments
Hi,
As you have custom implementation, I am afraid you will find any documentation. You might need to extend the same logic (which deactivated) in such a way that when teh record is re-activated, it shoudl also re-activate the related record.
Hope this helps.
Hi,
Suppose to be you need to implement some backend custom logic inside button (plugin/custom wf) while reactivating record.
Hi,
in this case , you have to manually set it for all related item. Because your logic doesnt cover, this is a good start where you can propose to add in extra logic
Hi,
You can simply click "Activate" from the top menu to reactivate the record.
Hope this helps.
You can do Advanced find to get both active/inactive records & Activate the record again.
In adv find, Select entity & choose fields firstname contains “joe”, then status equals “Inactive”. Run the query to see the results.
Hi r4vvm,
It sounds like you have deactivated contact records and want to reactivate them. To view the deactivated contacts, navigate to the System Views list and select the Inactive Contacts view. Select the inactive contacts you want to activate, click or tap Activate, and then confirm the activation.
Hi,
You can activate the contact by clicking activate button.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,253
Super User 2024 Season 2
#2
Martin Dráb
230,188
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (