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XML fields in Word template for mail body do not work

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Hello everyone,
If we change the Word TEmplate in a mail form, the system does not update the XML fields. Only logical names but no values can be seen. Can anyone help? Thank you
  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 995 Super User 2024 Season 1 on at
    XML fields in Word template for mail body do not work
    You should check the report that is the basis for the mail template.
    It is most likely a bug in that report that cause your variables to be empty or the variables are no longer defined in the report.

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