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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Synchronisation with D...
Small and medium business | Business Central, N...
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Synchronisation with Dynamics 365 Sales - duplicate records on large number of data

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Posted on by Community member 10
Hi all,

I wasn't able to find out an answer from anywhere so I'm thinking I'll ask the question here. We're going through data migration for a BC + Dynamics 365 sales, and this involves a large number of data in the initial sync. We've found out that during the sync, sometimes error happens (e.g. generic error: Unable to communicate with Dataverse.../). This result in the job queue being stuck in Error state, but there's probably some background processes running in the back end that causes the job queue to not finish yet. 

Then, another session of the job queue kick starts (in /Job Queue Log Entries/, we can see two or more concurrent log entries with /In Process/ status running at the same time). This resulted in duplicate data, where:

1. BC Records are not coupled, but then an additional BC record of the same data is coupled to one CRM record, and
2. Multiple BC records coupled to the same CRM Records.

Has anyone encountered issues like this? And what did you do to overcome this?
  • Community member Profile Picture
    Community member 10 on at
    Synchronisation with Dynamics 365 Sales - duplicate records on large number of data
    Thank you everyone for your reply, we'll explore this option.
  • Verified answer
    Judy Profile Picture
    Judy Microsoft Employee on at
    Synchronisation with Dynamics 365 Sales - duplicate records on large number of data
    Hi Leon,
     
    As mentioned, in order to help you receive more professional and efficient support, please log a ticket with Microsoft for further investigation.
    Hope it can help you.
    Best Regards
  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 73,472 Super User 2024 Season 2 on at
    Synchronisation with Dynamics 365 Sales - duplicate records on large number of data
    Hi, it seems to be a performance issue. It is recommended to submit an SR to the Microsoft support team and let them assist in the investigation.
     
    I hope other experts can give you better advice
     
    Thanks.
    ZHU

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