Save Buttons Not working

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Posted on by James F.

None of the save buttons in Opportunities are working when I try to create a new opportunity when using specific secuirty roles.

I found this happens on 3 Security Roles that I have created. Each Role has Create, Read, Write, Delete, Append, Append To.

I've checked the console to see if anything happens when I Click Save, but when I Click "Save", "Save and Close", "Save and New" the console does not even register the click event. Does anyone know how to fix this issue (possible missing permission?).

Thanks

James F.

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Mahadeo Matre 17,021 on at

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RE: Save Buttons Not working

Check event log.. event log will give more details about error if any permission is missing for user.

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James F. on at

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RE: Save Buttons Not working

Nothing is showing up in the event log, I don't think a click event even happens when I click Save.

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Mamatha Swamy 5,426 on at

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RE: Save Buttons Not working

The Role appears to have got all the permissions.. suspect if it has to do with the browser settings. Do you have same issue when using different browsers?

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James F. on at

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RE: Save Buttons Not working

I've used Internet Explorer and Fire Fox and it's the same issue. We don't support Chrome.

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James F. on at

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RE: Save Buttons Not working

The thing is it works with other Security Roles just not these 3, which is making me think it might be related to permissions I'm just not sure where I should look outside of Opportunities

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Mahadeo Matre 17,021 on at

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RE: Save Buttons Not working

In older versions of CRM also had similar problem if you are creating role directly instead of creating new role by copying existing role.. when you create new role (not using copy )there are some hidden permissions are not created.. try copying existing CRM role and give appropriate permission and try.. this might help..

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NatrajY 3,040 on at

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RE: Save Buttons Not working

If the security role does not have the appropriate permissions, the relevant buttons won't be even enabled. So, it is probably not a permission issue. Have you opened the developer tools in Chrome and checked whether there are any Javascript errors in the console?

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James F. on at

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RE: Save Buttons Not working

I found out what the Issue was I did not have permissions set on Products under the sales tab. Once add permission there The buttons finally started saving.

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