Access Denied for Case Reactivating

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Hello all

One of our managers is receiving an Access Denied prompt when attempting to reactivate a resolved Case in CRM. His security access for the Case entity is all set to "Organization" so it looks like some other security change is necessary, but I can't find it. I have pasted the error code he receives below:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: SecLib::AccessCheckEx failed. Returned hr = -2147187962, ObjectID: 49f61f1d-20bd-e411-80ed-005056907a79, OwnerId: 31daedcc-53e7-e311-80cb-005056907a79, OwnerIdType: 8 and CallingUser: 67d86f0a-57f2-e311-80cb-005056907a79. ObjectTypeCode: 4200, objectBusinessUnitId: 35215c02-10dd-e311-80cb-005056907a79, AccessRights: WriteAccess Detail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ErrorCode>-2147187962</ErrorCode>
<ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
<Message>SecLib::AccessCheckEx failed. Returned hr = -2147187962, ObjectID: 49f61f1d-20bd-e411-80ed-005056907a79, OwnerId: 31daedcc-53e7-e311-80cb-005056907a79, OwnerIdType: 8 and CallingUser: 67d86f0a-57f2-e311-80cb-005056907a79. ObjectTypeCode: 4200, objectBusinessUnitId: 35215c02-10dd-e311-80cb-005056907a79, AccessRights: WriteAccess </Message>
<Timestamp>2015-04-16T16:10:32.9695139Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

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Mamatha Swamy 5,426 on at

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Pete,

make sure the security role given to user has prvWriteUserSettings (Business Management Tab > User Settings > Write)

community.dynamics.com/.../141581.aspx

If that doesn't help, enable the Trace to know the missing privilege.

support.microsoft.com/.../907490

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Community Member on at

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Hello Pete,

Run sql script below and find out the necessary permission for ObjectTypeCode 4200, as your error message suggested. Than give write Access and try again. it should solve the issue.

I got this solution from: https://rule30.wordpress.com/2014/02/18/fixing-a-seclibaccesscheckex-failed-error-in-crm/

SELECT

ObjectTypeCode,

Name

FROM EntityView

ORDER BY EntityView.ObjectTypeCode ASC

Cheers.

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Aileen Gusni 44,524 on at

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Hi Pete,

You missed the privilege to Write Activity Pointer or Activity.

You can check the code it is for ActivityPointer, which is Activity Entity in CRM.

msdynamicscrmblog.wordpress.com/.../entity-type-codes-in-dynamics-crm-2011

And based on the error, very clear you need the 'Write Access'

Thanks.

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Community Member on at

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Yep, this was the issue. The user needed Write access for Activities.

Thank you all!

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Community Member on at

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Hi Aileen- related to this query...how can I control the reactivation of cases by certain set of CSRs...they can resolve the case but only manager can reactivate a resolved case...how can I achieve this ?

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Community Member on at

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This can also occur when you are trying to change records that don't belong to you and your business unit, if you have multiple BUs setup.

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