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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook Email Tracking
Microsoft Dynamics CRM (Archived)

Outlook Email Tracking

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Posted on by Community Member

When an email is tracked in CRM using the Outlook plugin, is there way in CRM to identify the contact's email address used? Since the To: is a link to the contact, and the contact has 3 email addresses, I want to identify which one we sent the email to..

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    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 Moderator on at

    Hi

    There is nothing out of the box for this, As the contact is already resolved in Outlook it will just set it to them, However the user should be able to open up the email in CRM and look at the information from there

  • Community Member Profile Picture
    Community Member on at

    Thanks so much!!!

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