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How to get access permission to mail in business central admin center?

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Posted on by SP-29040942-0

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Hi All,

I’m logged in as an admin user, however I’m unable to access the Mail section for users in the Microsoft 365 admin center. It shows a message saying I don’t have permission to view this information.

Could someone please explain:

Why this happens even when the user has admin roles, and
What specific role or configuration is required to access the Mail settings?

I'm having these permissions as well on azure portal.

My main goal is to enable Auth 2.0 on SMTP. Authentication > 2.0 as BASIC is getting deprecated.

Any guidance would be appreciated.

Thanks in advance.

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Dynamics 365 Business Central

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OussamaSabbouh 10,875 Super User 2026 Season 1 on at

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Hello,

Entra / Global Admin different than Exchange permissions

Mail tab = Exchange Online

Assign Exchange Administrator (or Exchange Recipient Admin)

Re-login → Mail tab works

SMTP AUTH still OK, Basic auth is deprecated, OAuth 2.0 supported

Docs:

https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission

Regards,

Oussama Sabbouh

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Gerardo Rentería Ga... 25,545 Most Valuable Professional on at

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Hi, good day
I hope this can help you, and give you some hints.

Your Business Central Email Will Break Soon: How to Future-Proof Your Setup Today - Sharing The Rig…

Dynamics 365 Business Central SaaS/Cloud: Setting up SMTP (Email) with OAuth2.0 authentication | Dy…

Best Regards
Gerardo

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Khushbu Rajvi. 21,573 Super User 2026 Season 1 on at

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Hope this helps: https://learn.microsoft.com/en-us/answers/questions/5533352/why-dont-i-have-the-permission-to-access-mail-in-t

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YUN ZHU 97,970 Super User 2026 Season 1 on at

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Please ensure you have the following permissions.

Thanks.

ZHU

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Aman Kakkar 2,977 Super User 2026 Season 1 on at

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Hi,

You need to be a Global Administrator in order to access the Mail section for users in the Microsoft 365 admin center.

Hope this helps.

Aman K

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