Can't seem to change Opportunity Close status reasons in CRM 2013

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Posted on by houstonbrooke

I want to change the Opportunity Closed status reasons - the out-of-the-box options are just "Cancelled" and "Out sold".

I tried going into Settings > Customizations > Opportunity > Fields > Status Reason and change it there, which seemed to work for others in the forum. However that "status reason" field seems to be just for Open Opps.

I also found a "Status Reason" field under the Entity "Opportunity Close" - which makes sense. Maybe it's an change since the upgrade.

However, even as an admin - everything is grayed out. I can't choose which type of Status to edit. I can add new Values to 'Open' status and that's it. Weird thing is that this seems like the right place, however it doesn't list the "Cancelled" and "Out sold" selections, leading me to believe it's pulling this from somewhere else.

Anyone else have this issue?

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jlattimer 24,562 on at

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You'll need to stay in Opportunity to edit these. Go to the Status Reason field, and above the list of reasons there should be a drop down box for Status, change this to Lost. Now you should be able to modify the values.

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houstonbrooke on at

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Oh duuurrr! Can't believe I never saw that! Thanks a bunch!

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kavaliauskas 60 on at

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Is there a way to not have a lead deactivated once an opportunity is closed? We would like have it revert back to an active lead so we can market again to them.

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Community Member on at

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Thank you. I had the same issue, and couldn't find where to edit these choices. Thank you.

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MFreeman on at

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THANK YOU TOO... I replied on another blog regarding the same issue. Learned something new.

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caiello 5 on at

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I know this is an older thread, but the answer was very helpful!

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