Duplicate Contact getting created on Case Creation Rule

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Posted on by Muthuraman144312

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Hi All, I have a case creation rule on a Queue for creation of case. Actually what is happening is whenever case creation happens two contacts are getting created. One associated with case and other one is just a contact.Create client option is unchecked in personal option but still two contacts are getting created. Can any one help in resolving this issue?

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Nithya Gopinath 17,078 on at

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RE: Duplicate Contact getting created on Case Creation Rule

Hi,

Please go through the community threads below.

community.dynamics.com/.../140370

community.dynamics.com/.../136121

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