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Dear all,
my setup (CRM 365 on premise) is the following:
Email Server Profile SMTP / POP3 with a CMail Server to receive and sent emails to a queue in Dynamics.
Actually, all emails incoming into outlook are also created / forwarded in the related queue.
For one person a contact A with email address ABC was created. For the same person a second contact B was created with email address DEF. Since contact A was merged with contact B we never received any emails incoming from email address ABC. Note, that contact B was the "new" contact and A was merged and automatically deactivated. After some testing I reactivated contact A and new emails are processed correctly again.
But if I try to reproduce the error with my own email address and a 2nd email address, I do not face the issue. Maybe there is a small difference between both scenarios...
Is this behavior intended? Emails related with inactive or merged contacts aren´t created in the system? My testing says no, but in the case of the client it was like that.
I appreciate any help!
Thanks
Patrick
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Hi Patrick,
Did you ever get this sorted out? I'm seeing this behaviour in one of our clients' production organization currently and wanting to somehow force it to pick the active contact.
Thanks for any help you can provide!
Scott
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