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Default option to 'Reply' instead of 'Reply All' when replying to an email in Dynamics CRM

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Posted on by MikeExeter

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Hi All

When you reply to an email - the default, as shown in the screenshot below is 'Reply All':

When you click on the down arrow you can see that 'Reply All' is the first option in the list (which I assume is why it's the default):

Is there anyway this can be changed so that 'Reply' is the default instead of 'Reply All'?

Any help would be greatly appreciated.

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Leah Ju Microsoft Employee on at

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Default option to 'Reply' instead of 'Reply All' when replying to an email in Dynamics CRM

Hi Partner,

Unfortunately, there doesn't seem to be any OOB method to change it at the moment.

Maybe you can refer to the following link, try to use code to customize it:

http://tunnik.name/how-to-hide-timeline-control-action-buttons/

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah

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