Omni channel – Engagement Hub the same as the existing Customer Service Hub?

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Posted on by Blitzey

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For the April 2019 release – is the Omni channel – Engagement Hub the same as the existing Customer Service Hub? According to the release notes, there appears to be a lot of new functionality related to the Omni channel – Engagement Hub but the advice we are getting from MS is that this April release is a minor update and there will not be significant end user impact.

Can anyone here confirm if these are the same thing?

Thanks in advance.

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