Outlook Client Disabled-Upgrading from Outlook 2010 to Outlook 2013

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Users in our company have been upgraded from Outlook 2010 to Outlook 2013 and in doing so, the CRM 2013 Outlook Client they had installed is disabled and not showing in their Outlook toolbar.

For those users who have just been upgraded, what should they do now to have the Outlook Client active and functioning in the new environment?

Thank you,

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Wayne Walton 13,728 on at

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RE: Outlook Client Disabled-Upgrading from Outlook 2010 to Outlook 2013

Start -> All Programs (or the equivalent) -> Dynamics CRM -> Diagnostics.

There is a checkbox in there to re-enable the plug-in if it ever gets shut off. Just make sure Outlook is closed while doing this.

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