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I'm not able to get what's a difference among article and knowledge Article and knowledge base record.
It's Quite confusing. can any one tell Key difference among these and how to do that?
Thanks in Advance
Alok Sharma
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Hi Alok Sharma,
See: www.microsoft.com/.../use-articles-in-the-knowledge-base-customer-service.aspx
www.kingswaysoft.com/.../Migrating-old-CRM-KB-Article-data-to-the-new-Knowledge-Article
Hope this provides you with an understanding.
Hi RajKumar,
I saw before but didn't find much things among above three.
Can you explain in your words about all threes ?
Thanks in Advance !
I'm new in KB Articles or knowledgearticle please tell me some more !
The knowledgearticle entity is the more recent entity, and is intended to replace the older kbarticle entity. The new knowledgearticle entity has features that the old kbarticle didn't have, for example versioning and translation
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