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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / difference among artic...
Microsoft Dynamics CRM (Archived)

difference among article and knowledge Article and knowledge base record

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Posted on by Alok Sharma 340

I'm not able to get what's a  difference among article and knowledge Article and knowledge base record. 

It's Quite confusing. can any one tell Key difference among these and how to do that?

Thanks in Advance 

Alok Sharma

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I have the same question (0)
  • Verified answer
    David Jennaway Profile Picture
    David Jennaway 14,065 on at

    The knowledgearticle entity is the more recent entity, and is intended to replace the older kbarticle entity. The new knowledgearticle entity has features that the old kbarticle didn't have, for example versioning and translation

  • Alok Sharma Profile Picture
    Alok Sharma 340 on at

    I'm new in KB Articles or knowledgearticle  please tell me some more !

  • Verified answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at

    Alok,

    Refer this:

    community.dynamics.com/.../knowledge-article-vs-kb-record

    Hope this helps

  • Alok Sharma Profile Picture
    Alok Sharma 340 on at

    Hi RajKumar,

    I saw before but didn't find much things among above three.

    Can you explain in your words about all threes ?

    Thanks in Advance !

  • Verified answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,078 on at

    Hi Alok Sharma,

    See: www.microsoft.com/.../use-articles-in-the-knowledge-base-customer-service.aspx

            www.kingswaysoft.com/.../Migrating-old-CRM-KB-Article-data-to-the-new-Knowledge-Article

    Hope this provides you with an understanding.

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