web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Hide Case Resolution activities or resolve case with out creating case resolution activities

(0) ShareShare
ReportReport
Posted on by 75

Dear All, 

I have a requirement when a case is resolved it will create a case resolution activity and this will be displayed in case post and contact posts which the client doesn't want to display is there anyway we can do the same? Please suggest me some options.

Best Regards, 

Athul 

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    ScottDurow Profile Picture
    21 on at
    RE: Hide Case Resolution activities or resolve case with out creating case resolution activities

    You cannot resolve a case without the resolution activity since this is essential to maintain the history if a case is re-opened.

    You could possibly use a subgrid of activities and select a view that does not show the case resolution activity by filtering on activity type.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
HR-09070029-0 Profile Picture

HR-09070029-0 2

#2
ED-30091530-0 Profile Picture

ED-30091530-0 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans