Dear All,
I have a requirement when a case is resolved it will create a case resolution activity and this will be displayed in case post and contact posts which the client doesn't want to display is there anyway we can do the same? Please suggest me some options.
Best Regards,
Athul
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I have the same question (0)You cannot resolve a case without the resolution activity since this is essential to maintain the history if a case is re-opened.
You could possibly use a subgrid of activities and select a view that does not show the case resolution activity by filtering on activity type.