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Statement posting error related to settlement

Posted on by 10

Hello everyone,

I ran into this error while trying to post a retail statement:

While processing the state Payments posted, generic exception encountered in retail statement XXXXXXXXXX in the controller : Posting results for journal batch number XXXXXXXXX      Voucher XXXXXXXX   No transactions are selected for settlement, although Settlement type: designated transactions was selected for customer XXXXXXX, voucher XXXXXXXX  .

Update has been cancelled because of an error.

Does anyone know the cause and a fix for this issue? 
All orders in the statement have been invoiced but I'm not able to finalize posting.

Kind regards,

Yorick

  • Yorick W. Profile Picture
    Yorick W. 10 on at
    RE: Statement posting error related to settlement

    Hi Shaimaa,

    Thank you for your explanation.

    This helped a lot!

  • Verified answer
    RE: Statement posting error related to settlement

    Hi Yorick,

    This happens when an invoice is marked for settlement manually out of statement scope, but it is still open for settlement.

    And it need data correction from DB to mitigate the issue , so if you are using cloud  version ,please submit an incident with MS to help you.

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