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Microsoft Dynamics CRM (Archived)

Outlook detected a COM add-in Problem

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CRM Plug in slows down Outlook resulting in the following error:

6471.Outlook-Error.PNG

Does anyone has a specific idea?

Thanks!

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  • Suggested answer
    gtwynstra Profile Picture
    510 on at

    This is a common warning (not an error) which is caused by the startup of the CRM plugin.  I can't be certain about all the internal details but it's adding the CRM navigation to the Outlook UI as well as establishing communication with the local database and the CRM server.  I personally ignore the warning on the occasions that it does happen.  If it's disabling the add-in, then do a Google search on Outlook COM add-ins and look for ways to force it to always load (registry).  I found a couple when I did a quick general search.

    One other thing to check is that the version of the CRM Outlook add-in matches the version of the CRM server.

    Good luck.

  • Community Member Profile Picture
    on at

    Thanks, I have also found quite useful checklists in here which we will now use.

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