I would like to understand how the following view/report works: 'Sales and Marketing > Sales Orders > Open Sales Orders > Backorder Lines.'
Typically, a backorder means placing an order even when there is no available inventory, with the expectation that it will be fulfilled once inventory is available. Therefore, I assumed that this view would display only the open orders that cannot be fulfilled due to a lack of inventory. However, it seems to be showing all open sales orders that are yet to be picked or shipped.
Is this the intended functionality of the out-of-the-box (OOB) application? Alternatively, is there a way to configure it to meet my requirements?
The backorder lines is indeed a view on all open sales order lines, regardless of on-hand inventory.
You can try to link the lines with a non-exist join with the InventSum table and zero availability. You can also consider a customization.
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