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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unable to load the plu...
Microsoft Dynamics CRM (Archived)

Unable to load the plugin type

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Posted on by Nasreen Hameeda Banu G 20

Hi All, 

Issue 

        We have installed MS CRM 2016 UR1 On-Premise.  A few of the Out-of-the-Box Plugins and Workflows are not working and throwing the below error.  We get this even when we try to use import. 

Unable to load the plugin type: Microsoft.Crm.ObjectModel.RetrieveRowVersionPluginDetail:  

There seems to be an issue with the plugin ObjectModel.RetrieveRowVersionPluginDetail 

Environment Setup 

Web Server with Front End Roles 

App Servers with Back End Roles and

SQL Server .

Resolutions Tried 

  1. Ensured that the latest SDK version is used( Ver 8) 

  1. Replaced Asyc Service Account with Domain Admin account 

  1. Ensured SPN’s were configured correctly 

Trace log

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Unable to load the plugin type: Microsoft.Crm.ObjectModel.RetrieveRowVersionPluginDetail:  

<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts"> 

  <ErrorCode>-2147204720</ErrorCode> 

  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" /> 

  <Message>Unable to load the plugin type: Microsoft.Crm.ObjectModel.RetrieveRowVersionPlugin</Message> 

  <Timestamp>2017-02-06T13:29:04.367134Z</Timestamp> 

  <InnerFault> 

    <ErrorCode>-2147220970</ErrorCode> 

    <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" /> 

    <Message>System.TypeLoadException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #832013C8</Message> 

    <Timestamp>2017-02-06T13:29:04.3983861Z</Timestamp> 

    <InnerFault i:nil="true" /> 

    <TraceText i:nil="true" /> 

  </InnerFault> 

  <TraceText>[XXX.Crm.XXX.Plugin.CRMUsage: XXX.Crm.XXX.Plugin.CRMUsage.TrackPostEventPlugin] 

[ad359f0e-17d3-e611-80d8-000d3af21861: XXX.Crm.XXX.Plugin.CRMUsage.TrackPostEventPlugin: Retrieve of connection] 

</TraceText> 

</OrganizationServiceFault> 

  at Microsoft.Crm.Workflow.WorkflowContextBase.RetrievePrimaryEntity(EntityDependencyBase entityDependency) 

   at Microsoft.Crm.Workflow.WorkflowContextBase.RetrieveEntityInstances() 

   at Microsoft.Crm.Workflow.ActivityHost.StartWorkflowExecution(Activity workflow, ICommonWorkflowContext context) 

   at Microsoft.Crm.Workflow.ActivityHostBase.StartWorkflow(ICommonWorkflowContext context, Activity preLoadedActivity) 

  ErrorCode:-2147204720 ResultCode:10  

 

Have any of you encountered this?  Is there a way to get around this problem ? 

 

Thanks and Regards! 

Nasreen Hameeda Banu G 

*This post is locked for comments

I have the same question (0)
  • Vincent Cloutier-Boucher Profile Picture
    Vincent Cloutier-Bo... on at

    I'm facing the same issue.

    Have you found a solution ? 

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    I would suggest to get in touch with Microsoft Support to resolve your issue.

  • Suggested answer
    saadzag Profile Picture
    saadzag 1,145 on at

    Does the plugin assembly reference any other custom assemblies ? If so, they'll need to be registered in the GAC

  • Suggested answer
    Nausher Sayeed Profile Picture
    Nausher Sayeed 522 on at

    Hi,

    As this is the out of the box plugin then contact Microsoft support team.

  • Suggested answer
    Vincent Cloutier-Boucher Profile Picture
    Vincent Cloutier-Bo... on at

    In my case the issue occur in every workflow step updating an record

    The problem stop occurring after the server was restarted. 

  • Community Member Profile Picture
    Community Member on at

    Hi Nasreen! I know a plugin that can help log calls automatically in MS Dynamics. That app is Tenfold, a CTI and sales acceleration platform that offers features like call logging and call monitoring. You can check out Tenfold if you'd like to know more. www.tenfold.com/.../dynamics

  • Steeve G Profile Picture
    Steeve G on at

    Restarting server didn't solved my issue.

    Other options?

  • Verified answer
    Steeve G Profile Picture
    Steeve G on at

    I solved it! Issue was because backend server hosting ASYNC and Sandbox services wasn't updated to CRM 2016 Update 1, but front end server was.

    I installed it and it works perfectly

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    The right solution is this! Backend server's binaries mustn't defer from app servers'

  • Community Member Profile Picture
    Community Member on at

    Hello, Have you found a solution ? 

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