Navigation pane list crashes GP

(0) Share

Report

Posted on by Carolyn Grady

2,280

We have a client that just upgraded to GP2013, now when they use any of the standard navigation pane lists (like employee, item), GP crashes. This is happening for all users even Power user. Smartlist, Reporting Services and the other list options work. It's only happening for the lists that provides the report then access to the cards for each module. The users can navigate to card>payroll>employee. They just cannot select the Employees list in the navigation pane. Any suggestions?

*This post is locked for comments

All responses (4)

Answers (1)

Carolyn Grady 2,280 on at

Like (1)

Report

RE: Navigation pane list crashes GP

Thank you so much! This resolved the issue.
Carolyn Grady 2,280 on at

Like (0)

Report

RE: Navigation pane list crashes GP

Hi

Our client is on GP 2013 SP1.
Dan Liebl 7,320 on at

Like (0)

Report

RE: Navigation pane list crashes GP

What service pack did you update to? I have not seen this happen on any update.

Dan Liebl, CMA CPIM | Senior Consultant | OTT, Inc.| DLiebl@OTT-inc.com
Verified answer

Jeff LaPointe 1,022 on at

Like (1)

Report

RE: Navigation pane list crashes GP

Hi Carolyn,

This is caused because the Business Analyzer Fact Box is not loading properly and causes GP to crash every time a user opens any navigation list. This is a bug scheduled to be fixed in future SP. I updated the SY07225 with the following and created a trigger to hide the Fact Box.

select * from SY07225

Update SY07225 SET FactBoxVisible = 0

USE DYNAMICS

GO

CREATE TRIGGER

dbo.Update_SY07225_FactBoxVisible ON dbo.SY07225 AFTER INSERT

AS

Update SY07225 SET FactBoxVisible = 0

GO

I tested on my test company and my Live company and issue no longer occurred. Make sure you have a good backup before running any SQL scripts.