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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Navigation pane list c...
Microsoft Dynamics GP (Archived)

Navigation pane list crashes GP

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Posted on by Carolyn Grady 2,280

We have a client that just upgraded to GP2013, now when they use any of the standard navigation pane lists (like employee, item), GP crashes. This is happening for all users even Power user. Smartlist, Reporting Services and the other list options work. It's only happening for the lists that provides the report then access to the cards for each module. The users can navigate to card>payroll>employee. They just cannot select the Employees list in the navigation pane. Any suggestions?

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  • Verified answer
    Jeff LaPointe Profile Picture
    Jeff LaPointe 1,022 on at

    Hi Carolyn,

    This is caused because the Business Analyzer Fact Box is not loading properly and causes GP to crash every time a user opens any navigation list.  This is a bug scheduled to be fixed in future SP.  I updated the SY07225 with the following and created a trigger to hide the Fact Box.

    select * from SY07225

    Update SY07225 SET FactBoxVisible = 0

    USE DYNAMICS

    GO

    CREATE TRIGGER

    dbo.Update_SY07225_FactBoxVisible ON dbo.SY07225 AFTER INSERT

    AS

    Update SY07225 SET FactBoxVisible = 0

    GO

    I tested on my test company and my Live company and issue no longer occurred.  Make sure you have a good backup before running any SQL scripts.

  • Dan Liebl Profile Picture
    Dan Liebl 7,320 on at

    What service pack did you update to?   I have not seen this happen on any update.

    Dan Liebl, CMA CPIM | Senior Consultant | OTT, Inc.| DLiebl@OTT-inc.com

  • Carolyn Grady Profile Picture
    Carolyn Grady 2,280 on at

    Hi

    Our client is on GP 2013 SP1.

  • Carolyn Grady Profile Picture
    Carolyn Grady 2,280 on at

    Thank you so much! This resolved the issue.

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