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311Hello,
we are using CRM 2016/365 OnPrem. RetrieveMultiple for specific user of incidents via SDK or via WebAPI is very slow. E.g.15- 25 seconds. The same for other entities for the same user or for incidents with other user credentials ist much quicker . It takes 1-2 seconds.
Access is made via WebApi (https:/servername/orgname/api/data/v8.2/incidents?$top=11 )or via small code sample:
var req = new QueryExpression("incident");
req.ColumnSet = new ColumnSet(true);
req.TopCount = new Random().Next(5, 100);
var time1 = DateTime.Now;
var ec = client.RetrieveMultiple(req);
var duration = DateTime.Now - time1;
(Randomisation is adder to the code sample because without randomization it runs quickly - probably because of cacheing, but that is not what I need. Also it runns quick when the "top" parameter in the WebAPI url is not changed for every query.)
About my system:
- Access through Browser to Incident-Views and AdvancedFind of incidents is quick for the user.
- The structure of BusinessUnits is very simple (no subordinated BUs).
- The user has only two roles which are failry simple. One of them grants full access to Incidents in the same BU and subordinated BUs.
- There are no RetrieveMultiple-SdkProcessingSteps.
- POA table doesn't contain record for Incidents for specific user (it has only two rows for the user)
Already tried:
- adding some new rolle to the user in Order to have eventally used Security-Cacheing/POA recalculated.
- Adding sysadmin role helps, but this is not what I want.
- updating RecentlyViewedXml field in the UserEntityUISettingsBase (Update UserEntityUISettingsBase set RecentlyViewedXml = null where ownerid ='xxx' and objecttypecode =112) and deleting the record in the UserEntityUISettingsBase. But it didn't help.
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