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Sales credit memo with no remanining amount can't be applied.

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Posted on by Valeria Montagut

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Hi everyone!

I'm working with a customer who posted a credit memo as follows:

As you can see, the transaction is still open, although it does not have remaning amount. This transaction isn't applied to any document yet.

If I try to reverse it by using standard option in BC, this shows up:

Is there a way to close this document so it does not appear in the open document section for this customer?

Thank you!

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Dynamics 365 Business Central

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BrianDev 105 on at

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RE: Sales credit memo with no remanining amount can't be applied.

Use the unapply function instead of reverse.

Then reapply the credit memo.

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Valeria Montagut 742 on at

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RE: Sales credit memo with no remanining amount can't be applied.

Hi Brian! Thank you for your answer. I already tried that. The thing is that the document is not applied:

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BrianDev 105 on at

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RE: Sales credit memo with no remanining amount can't be applied.

If you drill down to the ledger entry details on the remaining amount do you see detail entries for both the credit memo and the invoice?

I would post another invoice and apply this credit memo to the other invoice just to clear it out. Then recreate another credit to clear the original invoice. This maybe related to multi currency and a batch job that is updating the currency amounts.

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Valeria Montagut 742 on at

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RE: Sales credit memo with no remanining amount can't be applied.

Hi Brian,

Thank you for answering.

The credit memo is not applied, and it has no remaining amount, since my customer put a discount amount and a payment tolerance amount (the same in both fields). So, now I have a credit memo with no remaining amount, not applied but open. Also, It can't be reversed (No idea why it does not let me), and it can't be unpplied (because it's not applied to anything).

These are the ledger entries for the credit memo:

Thank you!

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Marco Mels on at

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RE: Sales credit memo with no remanining amount can't be applied.

Hello,

Feel free to raise it to Microsoft via your partner or CSP.

Thank you.

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