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Session Id :
Small and medium business | Business Central, N...
Answered

BC Mobile App not working on iOS for on-prem

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Posted on by 35

Hi guys,

When my app was updated to the latest Business Central mobile application, it suddenly cannot connect to our on-prem database which is running in BC13. This is working fine when using Android. 

Error: Could not connect to the server

Thanks,

Cheng

I have the same question (0)
  • Bilal Haider Profile Picture
    414 on at

    Hi,

    Can you provide more info about error that you get when you try to connect the app.

  • cheng02 Profile Picture
    35 on at

    hello,

    here's a screenshot of the error encountered:

    pastedimage1605862957612v1.png

    This was actually working fine before I updated the BC app on my phone. But after the latest update, I can no longer connect in the on-prem DB using the app.

  • Bilal Haider Profile Picture
    414 on at

    On the android app where it is working fine. are you using the same URL. Please verify

  • cheng02 Profile Picture
    35 on at

    Yes, i'm using the same URL for the android phone.

  • Suggested answer
    Bilal Haider Profile Picture
    414 on at

    Clear the app cache and remove old credentials

  • JohnRh Profile Picture
    5 on at

    Hi did you get a resolve to this as I have the same issue thanks

  • cheng02 Profile Picture
    35 on at

    Hi Bilal, I deleted and reinstalled the app (upon checking online, this is the way to clear app cache for iOS). But still encountering the same error.

  • cheng02 Profile Picture
    35 on at

    Hi, still not yet resolved.

  • Verified answer
    Marco Mels Profile Picture
    on at

    Hello,

    For Business Central on-premises that have authentication set to ACS/AAD and want to use the iOS mobile app … adding the requested GlobalEndPoints parameter stops the desktop web client from connecting and doesn’t unblock the mobile app. Reverting back to empty or not existing GlobalEndPoints parameter in navsettings.json brings the web client back to life but the iOS app remains blocked. On-premises installations of 17.0 or older installations with different auth methods are not affected.

    Fix: We have now identified an issue in older versions of BC and are fixing this in the next CU. Issue only happens on-premises when authentication is ACS and only when admin added the GlobalEndPoints parameter … and it is unrelated to the mobile app itself. The fix we have identified is in the web server code not in the mobile app - hence it’s being fixed as part of the next CU in the coming week. Important - this issue is not present in 17.0 on-premises, only in BC16 and below. We will backport this fix to all versions down to 14.

    Again, Business Central cloud/SaaS is not affected - regardless of the version.

    Possible mitigations for affected on-premises partners/support:

    1. update your Business Central on-premises to version 17 where this issue is not present

    2. change the authentication method to user/pass

    3. wait for the next CU for your Business Central but refrain from using the mobile app on iOS

    4. wait for the next CU for your Business Central and in the meantime use the mobile browser on the device using https://<yourbcwebserver>/[phone|tablet]?redirect=0 (this is not really supported other than dev/test access but can be used with caution to mitigate in cases iOS access is required)

    We are very sorry about this issue and hope this will help.

    Thanks.

  • Suggested answer
    Marco Mels Profile Picture
    on at

    Hello,

    The November CU's does have the fix included.

    Thanks.

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