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State Transitions in CRM- State transition Rules for Status Reason field on Incident entity

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Posted on by Krishna Bhanushali

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Hi All,

I make use of state transition rules on field Status Reason in Incident entity.

While setting the transition rules I get such alert box stating "You haven't defined how a incident will transition from an active state to a resolved or cancelled state. If you don't define the transition, incident records can't be resolved or cancelled."

So the question is where can I find the setting to set this transition from Active state to resolved of cancelled state?

Thank you in advance. :)

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Mihir Maruti Kadam 702 on at

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RE: State Transitions in CRM- State transition Rules for Status Reason field on Incident entity

Hi Krishna,

Please refer screen capture to understand your solution

The statement says that: All your active status reason must contain cancelled or resolved status reason.

If you found the answer helpful, please mark as Verified.

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