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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook Contacts not S...
Microsoft Dynamics CRM (Archived)

Outlook Contacts not Showing in CRM

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Posted on by Community Member

We have just recently signed up for Office 365 using Enterprise E3. I have set up CRM to synchronize contacts, calendar, etc. New contacts created in CRM will show in Outlook, but contacts alreadyd in Outlook will not show in CRM. Anyone have any idea why? We have everything set for server side synchronizaion, but it will not bring in items FROM outlook. CRM has not issues pushing items to Outlook.

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  • Verified answer
    Drew Poggemann Profile Picture
    Drew Poggemann 4 on at

    Hi Giles,

    You will need to select the contacts you want to track in CRM and import them.  In Outlook under the file menu there is a CRM section and from there it provides a wizard to bring these contacts into CRM.  I hope this helps!

    Thanks,

  • Community Member Profile Picture
    Community Member on at

    Thanks...I was making a false assumption that all contacts were going to appear in Dynamics. A lot to learn about the process of the best practices...

  • Drew Poggemann Profile Picture
    Drew Poggemann 4 on at

    If this hits the mark, please verify. :). Thanks!

  • Community Member Profile Picture
    Community Member on at

    That did it. Thanks again.

  • Drew Poggemann Profile Picture
    Drew Poggemann 4 on at

    Hi Giles, I was just hoping you could mark the answer as verified.  Thanks much,

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