web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / how to set up a servic...
Small and medium business | Business Central, N...
Answered

how to set up a service business in business central

(5) ShareShare
ReportReport
Posted on by DH-03110837-0 22
I want to set up a service business in BC - we have D365 BC Premium licences.  When I attempt to set up service items,, cannot find the service items card in the Alt Q search window.  Any advice would be much appreciated?
 
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Verified answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 12,965 Super User 2026 Season 1 on at
    Hello,
     
    You just need to enable the Premium experience to see Service Items:
    Open Company Information.
    Set User Experience → Premium.
    Sign out and back in.
    Then you’ll find Service Items, Service Orders, etc. in search.
     
    Regards,
    Oussama Sabbouh
  • Verified answer
    Ben Baxter Profile Picture
    Ben Baxter 6,918 Super User 2026 Season 1 on at
    Please note, the Service module requires the "Premium" license of Business Central.  If you only have Essentials licenses, changing the Company Info > User Experience to "Premium" will lock out ALL Essentials licensed Users.  Please verify your Business Central license before making this change.
     
    Best Regards,
    Ben Baxter
    Accent Software Inc
  • Verified answer
    Sumit Singh Profile Picture
    Sumit Singh 11,757 Super User 2026 Season 1 on at
     
    Just sharing the screenshot for better clarity.
     
    And as suggested by Ben, please verify your BC license before making this change and do it in Sandbox Environment first.
     
  • Verified answer
    Jainam M. Kothari Profile Picture
    Jainam M. Kothari 15,803 Super User 2026 Season 1 on at
    Hello,
     
    Yes i completely agree with all 3 Experts that you need to check the User Experience should be Premium in Company Information page.
  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 99,086 Super User 2026 Season 1 on at
    Hi, hope the following helps as well.
    Dynamics 365 Business Central: Changing from Essential to Premium (Change which features are displayed)
     
    Thanks.
    ZHU
  • Verified answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 22,130 Super User 2026 Season 1 on at
    To use the Service Management features in Business Central, you must first enable the Service module — it’s available only in the Premium license.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 2,005 Super User 2026 Season 1

#2
YUN ZHU Profile Picture

YUN ZHU 1,148 Super User 2026 Season 1

#3
Khushbu Rajvi. Profile Picture

Khushbu Rajvi. 557 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans