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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / I'M getting the er...
Microsoft Dynamics CRM (Archived)

I'M getting the error message "Microsoft.Crm.Setup.Shared.AnalyzerBase+CollectAction. Unknown product code!"

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Posted on by Marc Longtin

I'M getting the error message "Microsoft.Crm.Setup.Shared.AnalyzerBase+CollectAction. Unknown product code!" while trying to install the CRM Reporting Extension (CRM 2013 SP1) on the server. We are in an Azure environment and the CRM server is already installed. 

Does anyone has some clues as to what to do to resolve this?

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  • Royal King Profile Picture
    Royal King 27,686 on at

    check this post it has verified solution for this issue.

    community.dynamics.com/.../138394.aspx

  • Marc Longtin Profile Picture
    Marc Longtin on at

    Hi Chitra, thanks but that post talk about a different situation. Installing this on a PC is only for viewing reports on the PC, not running the reports on the server.

  • Royal King Profile Picture
    Royal King 27,686 on at

    The server where you are installing CRM Reporting Extension is part of same domain as CRM Server right?

    Also check KB article from MS for the same issue.

    http://support2.microsoft.com/kb/2988630/en-us?sd=rss&spid=15707

  • Marc Longtin Profile Picture
    Marc Longtin on at

    Yes.  What I don't understand is what "Product Code" it's looking for? We installed the SP1 for CRM 2013 but I know the BD backup is of a higher build. Could that be the reason?

  • Royal King Profile Picture
    Royal King 27,686 on at

    Did you check the MS article ?  It says this error happens

    "Multiple version installations of Microsoft Dynamics CRM Report Authoring Extensions attempted on the same machine"

    http://support2.microsoft.com/kb/2988630/en-us?sd=rss&spid=15707

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM Microsoft Employee on at

    Hi Marc,

    You have mentioned in your post that "We are in an Azure environment and the CRM server is already installed". I wanted to confirm if CRM/SQL/AD is installed on Azure or not. Because, as per below KB(Compatibility list) Azure is unsupported and compatible with CRM2011 and 2013.

    support.microsoft.com/.../en-us

    support.microsoft.com/.../en-us

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