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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Credit Cards Authorize...
Microsoft Dynamics RMS (Archived)

Credit Cards Authorize but do not appear to be settling

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Posted on by Tim Callahan 220

We had a CA/EDC change with a customer site. Credit Cards are authorizing, confirmed by the processor. However, the processor does not see the CA/EDC batches as transmitted. RMS has marked the CA/EDC batches as settled but the processor does not see them. Has anyone else encountered this?

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  • Tim Callahan Profile Picture
    Tim Callahan 220 on at

    Kevin, I am experiencing the same issue with a customer. Did you ever receive a solution/reason for this issue?

  • Community Member Profile Picture
    Community Member on at

    I have only seen this with FDMS (First Data Merchant Services).  This basically means that you have a incorrect parameter on your setup sheet.  Either the Merchant ID and/or the Terminal ID.  

    Which processor back end is your company using?

    If you haven't resolved this yet I would at the least request a rebuild on the merchant profile and make sure the merchant id and terminal id is different.

  • Shawn Meade Profile Picture
    Shawn Meade on at

    Another thing that can cause is that when you settle the credit card batch, it may be reading as a duplicate.  In the later versions of Store Operations, you will receive an error.  Prior to this it will just appear to be settled correctly.  

    The best thing to do is reach out to your processor to look into this, and if they are duplicates, then your merchant services will need to settle the trasnactions from their end, or provide the transaction details so that you can re-run those transactions.  

    Additional information:  The most common cause for this issue is the EDC batch size settings not being the same on ALL machines in the environment (Even verify the machines that you don't beleive have an EDC configuration setup).

    Best Regards,

    Shawn with Microsoft Retail Support.

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