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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Duplicate Detection no...
Microsoft Dynamics CRM (Archived)

Duplicate Detection not showing all entities

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Posted on by Community Member

I am trying to run duplicate detection. I have done this successfully in the past. However, now I go in there and I only have the ability to run it against a custom entity. Accounts, contacts and leads are not there. This is all I get:

1754.CRm.png

We are on CRM 2016 on-premise with SP1 installed.

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I have the same question (0)
  • Suggested answer
    sandeepstw Profile Picture
    sandeepstw 4,601 on at

    Just confirm you are using these steps:

    1. Click Settings > Data Management > Duplicate Detection Rules
    2. On the Duplicate Detection Rules grid, click New
    3. On the new Duplicate Detection Rule form, select a Base Record Type (by default, the Base Record Type is null and when an option is selected the Matching Record Type updates to the same option)
    4. Then configure your duplicate detection parameters
  • Community Member Profile Picture
    Community Member on at

    Sorry, I should have clarified. Making a new detection rule correctly shows all the entities. This is when I want to do a Duplicate Detection "search". So I go to Settings->Data Management->Duplicate Detection Jobs->New. That is where I'm only seeing a custom entity and Social Profiles.

  • Community Member Profile Picture
    Community Member on at

    Any ideas?

  • Verified answer
    Wouter Madou Profile Picture
    Wouter Madou 3,392 on at

    It sounds to me like you only have 2 published detection rules in your system.

    One on leads and one on social profiles.

    Can you try to create a new rule via: settings > data management > duplicate detection rules

    After saving (or select another unpublished one) make sure it is published and try again.

    Also make sure the rule is not for one of the two entities you already see in the list.

    You should now see a third one.

  • Community Member Profile Picture
    Community Member on at

    That was it, so simple. Thanks!

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