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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Business Process Error...
Microsoft Dynamics CRM (Archived)

Business Process Error question

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Posted on by kewlman123 150

Our user community received this error last night for a brief time and could not create cases.  Eventually the system came back to normal and users were able to create cases.....any idea what may have caused this process error?

0317.crm-error.jpg

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  • Verified answer
    ashlega Profile Picture
    ashlega 34,477 on at

    Sounds like you have a third-party(or, maybe, an internal) solution, and there is a plugin that communicates to a web service (the plugin name is ICS.PharMerica...)

    From what I can see, that web service was down. Then it probably just came back online..

  • Verified answer
    kewlman123 Profile Picture
    kewlman123 150 on at

    Hi Alex,

    Thanks so much for the info....could you please take a quick look at this log and see if it verifies your findings:

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Unexpected exception from plug-in (Execute): ICS.PharMerica.Plugins.AccountLastCase: System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.Detail:

    <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance&quot; xmlns="schemas.microsoft.com/.../Contracts&quot;>

     <ErrorCode>-2147220956</ErrorCode>

     <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic&quot;>

       <KeyValuePairOfstringanyType>

         <d2p1:key>CallStack</d2p1:key>

         <d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema&quot; i:type="d4p1:string">

    Server stack trace:

      at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrImmutable()

      at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

    Exception rethrown at [0]:

      at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

      at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

      at System.ServiceModel.ICommunicationObject.Open()

      at Microsoft.Crm.Sandbox.SandboxClientBase`1.Open()

      at Microsoft.Crm.Sandbox.SandboxClientBase`1.get_Proxy()

      at Microsoft.Crm.Sandbox.SandboxCallbackService.ProcessException(Exception e, SandboxSdkClient client)

      at Microsoft.Crm.Sandbox.SandboxOrganizationService.Execute(String operation, Byte[] serializedRequest)

      at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)

      at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)

    Exception rethrown at [1]:

      at Microsoft.Crm.Sandbox.SandboxAppDomainHelper.Execute(IOrganizationServiceFactory organizationServiceFactory, Dictionary`2 sandboxServices, String pluginTypeName, String pluginConfiguration, String pluginSecureConfig, IPluginExecutionContext requestContext)

      at Microsoft.Crm.Sandbox.SandboxAppDomainHelper.Execute(IOrganizationServiceFactory organizationServiceFactory, Dictionary`2 sandboxServices, String pluginTypeName, String pluginConfiguration, String pluginSecureConfig, IPluginExecutionContext requestContext)

      at Microsoft.Crm.Sandbox.SandboxWorker.Execute(SandboxCallInfo callInfo, SandboxPluginExecutionContext requestContext, Guid pluginAssemblyId, Int32 sourceHash, String assemblyName, Guid pluginTypeId, String pluginTypeName, String pluginConfiguration, String pluginSecureConfig, SandboxRequestCounter& workerCounter, Boolean returnTraceInfo)</d2p1:value>

       </KeyValuePairOfstringanyType>

     </ErrorDetails>

     <Message>Unexpected exception from plug-in (Execute): ICS.PharMerica.Plugins.AccountLastCase: System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.</Message>

     <Timestamp>2017-07-19T05:19:58.412139Z</Timestamp>

     <InnerFault i:nil="true" />

     <TraceText>

    [ICS.PharMerica.Plugins.AccountLastCase: ICS.PharMerica.Plugins.AccountLastCase]

    [7f0b07fd-0840-e311-9529-00155d000b05: ICS.PharMerica.Plugins.AccountLastCase: Create of incident]

    </TraceText>

    </OrganizationServiceFault>

  • Verified answer
    ashlega Profile Picture
    ashlega 34,477 on at

    Hi,

      it's, basically, the same, just a bit more details.. There is an error from the plugin:

    Unexpected exception from plug-in (Execute): ICS.PharMerica.Plugins.AccountLastCase: System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

     Everything works fine, even the plugin, it seems. However, the plugin is trying to open a connection to some web service (you can't say which one just by looking at the log - will need to look at the plugin code), and that part fails.

     Here is the plugin name:

    ICS.PharMerica.Plugins.AccountLastCase: ICS.PharMerica.Plugins.AccountLastCase

  • kewlman123 Profile Picture
    kewlman123 150 on at

    You are awesome....thanks a million Alex !!!

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