Changing default font size in email body of CRM

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Posted on by Ali Shirreffs

In the CRM email reply the default is set to Segoe UI with a size of 9, i want to change the default permanently to Segoe UI 12 but the unit always goes back to 9How do i make this permanent

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Community member 4 on at

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I have the same issue for emails sent from D365. The default is segoe 9pt and normal users arent able to change the font size. Why would Microsoft have 9pt as a text default? So far I can't find any solutions on community forums

Exception Message: An error occurred when saving user personalization. Your personal settings are not stored.

ErrorCode: -2147220960
HexErrorCode: 0x80040220
Error Details: You do not have {0} permission to access {1} records. Contact your Microsoft Dynamics 365 administrator for help.

Activity Id: f5da7667-3b4b-45e8-a756-2a80b665292c

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Community member 3 on at

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Did anyone find out how to grant permission to users to change the font in their email body?

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Alexander T 5 on at

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The user settings for the rich text editor are stored in the "Custom Control Extended Setting (msdyn_customcontrolextendedsettingses)" entity. You need write privileges to this entity in order to save the default font settings.

This entity also controls timeline settings:

{
"msdyn_timelineWall_isAutoExpanded": false,
"msdyn_timelineWall_isSortOrderNewerToOlder": true,
"msdyn_rte_userpersonalizationsettings": "{\"userPersonalizationFont\":{\"fontName\":{\"name\":\"Comic Sans MS\",\"family\":\"'Comic Sans MS'\"},\"fontSize\":{\"size\":\"12\",\"sizeWithUnit\":\"12pt\"}}}",
"msdyn_timelineWall_isFilterPaneOpen": false,
"msdyn_timelineWall_searchTermApplied": null,
"msdyn_timeline_displaylayoutoption": null,
"msdyn_timelineWall_bookmarks": null,
"msdyn_timelineWall_userFilters": null,
}

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Alan_H2 4 on at

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We've just come across this issue too, and I found this post which has helped resolve things. As per the post by Alexander T:

"The user settings for the rich text editor are stored in the "Custom Control Extended Setting (msdyn_customcontrolextendedsettingses)" entity"

The user needs permissions to change the setting, this can be done via security role, and is located in the "Custom entities" Tab - user will need create, read and write permissions (only needed for their own records).

I noticed this permission is given within the OOB security role "Basic User", but our organisation isn't using that role - so I've applied to the setting to the general role we apply to all users

Hope that helps!

At a different level, if you are using the Rich Text Editor, there is a config settings file which can be modified to set the font, size etc globally - RTEGlobalConfiguration.json

Link: Add the rich text editor control to a model-driven app - Power Apps | Microsoft Learn

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