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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 4 outlook plugin 6...
Microsoft Dynamics CRM (Archived)

CRM 4 outlook plugin 64 bit OS compatibility

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Posted on by Community Member

Hi one of our users' machines was recently rebuilt to a 64bit build and as a result the outlook plugin has now ceased to work with CRM 4. Are there any work arounds to this? The searching I've done so far either points me towards the newer versions of crm or talks about the bit version of office rather than the os specifically - i'm not sure if this amounts to the same thing.

Thanks

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  • Verified answer
    Hosk Profile Picture
    Hosk on at

    what version of outlook are you using.

    CRM 4 is compatible with

    Outlook 2003, Outlook 2007 or Outlook 2010 (32-bit client only)

    support.sherweb.com/.../how-to-install-the-microsoft-dynamics-crm-40-outlook-client

    it isn't compatible with office 2010 and probably 64 bit

    blogs.msdn.com/.../outlook-crm-4-0-client-in-combination-with-office-2010-64-bit.aspx

  • Suggested answer
    Magor Kovacs Profile Picture
    Magor Kovacs 1,835 on at

    Hello JamesL,

    What version is the Outlook and the CRM Plugin? Have you re-installed it after the OS upgrade?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Ben,

    I believe it's now the 64-bit 2010 version of outlook which is where the problem lies - I've sent a request for clarification from our systems team so I can know for definite.

    Thanks for the reply

  • Community Member Profile Picture
    Community Member on at

    Thanks Magor - I think the outlook version is 2010 64 bit but I'm checking to make sure

  • Verified answer
    Magor Kovacs Profile Picture
    Magor Kovacs 1,835 on at

    Hello JamesL,

    In case the Outlook Version is 2010 64bit, it will not work as it's not a supported configuration. Please see www.microsoft.com/.../details.aspx under System Requirements.

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