Phone No on Sales Order for Custom Address Ship-to

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Posted on by Bob Dz

I have more than one client running into the same problem. On a sales order, when they choose Ship-to: 'Custom Address' under the Shipping and Billing tab, there is no phone number. This number is what is needed for courier shipments if they need to call for some reason. Although the contact field is long enough to put a name and phone number, people keep protesting about this and expect a separate field for it. When it is not a custom address then it is not a problem. When a custom address, becomes a problem.

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Dynamics 365 Business Central

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Stefano Demiliani 37,166 Most Valuable Professional on at

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RE: Phone No on Sales Order for Custom Address Ship-to

Yes it’s not copied there and it’s correct not spreading data in this way. Normally this is printed on reports or can be simply displayed on the Sales Header with a flowfield.
Bob Dz 62 on at

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RE: Phone No on Sales Order for Custom Address Ship-to

I don't see how that is going to do anything when it comes to Ship-to: Custom Address. As near as I can tell, when you choose Ship-to: Custom Address, it is putting the details in the SO Header and NOT table 222. The thing is that the phone No field is absent from the SO Header table. That is what I am trying to get at.
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Stefano Demiliani 37,166 Most Valuable Professional on at

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RE: Phone No on Sales Order for Custom Address Ship-to

On the Ship-to Address (222) table the Phone No. fields is present. I think you need to make it visible or ad the field to your page.