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A general technical error occurred while contacting remote service

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Posted on by 10

Good morning all,

We are receiving the above error message when using getaddress.io to lookup a specific postcode. I have contacted getaddress support who say that they cannot help as the error message is not generated from their API. It only seems to occur with this one postcode, and when we click on "lookup address from postcode" so I do find it strange that the error is not related to getaddress.io. 

I have checked the Service Connection, and tested other postcodes and all seems to be working correctly.

Has anyone experienced this same issue, and if so what did you do to overcome it?

Any help would be greatly appreciated.

Thanks

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  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,714 Super User on at
    RE: A general technical error occurred while contacting remote service

    Great, we do not have that kind of service as standard in the region i work in, so then i hope someone working in the UK can assist you.

  • PortellaDM Profile Picture
    PortellaDM 10 on at
    RE: A general technical error occurred while contacting remote service

    Hi Inge, this is standard functionality using getaddress.io, the main postcode lookup service in the UK.

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,714 Super User on at
    RE: A general technical error occurred while contacting remote service

    Is this standard functionality or customization?

    If it is customization you should contact the partner that developed this functionality.

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