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Small and medium business | Business Central, N...
Suggested Answer

How to configure "First Responder Wins" Approval Workflow for Sales Quotes in Business Central?

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Hi everyone,

I am trying to set up a Sales Quote approval workflow in Business Central with a "First Responder Wins" logic.

My Requirement:

I have a group of 3 users (User A, User B, and User C). When a Sales Quote is sent for approval, I want all 3 users to receive the notification at the same time. However, as soon as any one of them approves the document, I want the Sales Quote to be automatically Released, and the pending approval requests for the other two users to be closed/cancelled.

Current Setup:

Workflow User Group: I have created a group with all 3 users, and I set their Sequence No. to 1 for all members.

Workflow Step: I am using the "Workflow User Group" as the Approver Type in the "Approval of a sales document is requested" step.

The Issue:

If I use the standard workflow responses, the document stays in "Pending Approval" until all three users have clicked approve. If I add the response "Approve the approval request for the record" to the first step, the document auto-approves immediately upon sending.

My Questions:

What is the correct configuration for the "An approval request is approved" event to ensure the first approval clears the others?

Should I use the "Pending Approvals: >0" condition to trigger the final approval command?

Are there specific responses I need to sequence to ensure the record restriction is removed and the document is released immediately after the first person acts?

Any guidance on the exact response sequence for this "First Wins" logic would be greatly appreciated!

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I have the same question (0)
  • Suggested answer
    Kamal Khakhkhar Profile Picture
    2,518 on at
    Hii There Please Check Workflow steps.
    for this we had updated through Customomization for same sequence you can apply for the same . as any one from same sequence is approve or reject same will be apply from rest of entry also .

    If you found answer mark it answered.
    Thank You.
    Kamal Khakhkhar
  • Suggested answer
    Teagen Boll Profile Picture
    1,268 Super User 2026 Season 1 on at
    Hi,
     
    Out of the box you would need to do some tweaking. You can easily accomplish this with power automate but with Business Central you may run into limitations as this isn't standard functionality.
     
    Here's what I would test to try to get it working.
     
    1. You need to have two "Approval request is approved" events - 1 is for pending approvals and the 2nd is for when approvals are completed/
    2. You want to modify the Pending Approvals condition for both of those events.
     
    See my screenshot below - I took a standard BC workflow and the first line is if Pending Approvals = 2 - this removes that record restriction and completes the approval.
    The second line is to determine if the pending approvals is >2 (this sends it to all approvers)
    This will not be dynamic so you need to know if the workflow user group is 2, 3, 4 or more users. If you sent this to 4 users you would want that pending approvals condition to be :3 and >3
     
    Let me know if that makes sense. Hopefully that works for you.
     
    Best,
    Teagen
    Catapult ERP
     
  • Suggested answer
    Zhilan Profile Picture
    126 on at
    Hey,

    Your configuration is sequencial whlie the request is the first one to response.
    and Business Central workflows is not supporting such a requirement (sending approval to a group first response, complete approval/rejection).

    for this purpose you can go with Power Automate, you'll need Power Automate Premuim license for this.

    Hope this helps,
    Regards.

    ✅If this answer helped you, please consider marking it as Verified, it really helps others in community

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