GP 2010 - Purchasing module - manual payments

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Posted on by Pam C

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In Purchasing, we're trying to use the manual payment function when paying bills by phone and not cutting and mailing a check. However, when we use this function, part of the Payables transaction is not posting. We're missing the posting of a Debit to Accounts Payable and a Credit to our Cash account. The other part of the normal Payables transaction is posting fine - Debit to the Expense and Credit to Accounts Payable.

Please advise what might be wrong or causing this problem and how to fix it.

Thank you.

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Mahmoud Saadi 32,738 on at

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I can clearly see that this is an invoice with a payment at the same time, the AR goes down to zero as it is credited then debited with the same amount, cash is credited and the expense is debited.

Before posting the transaction, would you please click on the "Printer" icon, to print the edit list report as it will show you the exact error preventing the journal entry from posting.

Let me know how it goes,

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Thomas Newcomb 1,810 on at

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Hi Pam,

Is the transaction posting at all? or does it provide an error when you are error on the posting journals?

Are you creating the manual payment in Transactions | Purchasing | Manual Payments?

Please let us know!

~Thomas Newcomb

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Microsoft Dynamics GP Support

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This posting is provided "AS IS" with no warranties, and confers no rights

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Pam C 576 on at

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Part of the transaction posts as normal - Debit to Expense and Credit to Accounts Payable but the other part of the normal posting is missing - the Debit to Accounts Payable and Credit to Cash.

Yes, that's where the manual payments are being created.

Thanks.

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Thomas Newcomb 1,810 on at

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Hi Pam!

Do you have any third parties installed within Dynamics GP? If so you could try to disable the third parties to see if it will post correctly in a test company. If that does not resolve the issue you might want to create a case with Microsoft Dynamics GP Support so we can take a deeper look at it.

872087 Steps to disable third-party products or temporarily disable additional products in the Dynamics.set file in Microsoft Dynamics GP

support.microsoft.com/.../en-US

Hope this helps!

~Thomas Newcomb

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Dynamics GP Support

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This posting is provided "AS IS" with no warranties, and confers no rights

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Redbeard 12,931 on at

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Pam,

Just to be thorough, please make sure you validate your settings in Tools > Setup > Posting > Posting Accounts for the Purchasing Series.

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Community Member on at

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There is a Distribution button when entering the manual payment. Are you looking there for your account distributions when posting the payment?

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