web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / While Creating an emai...
Microsoft Dynamics CRM (Archived)

While Creating an email message by using an email template, text between pointed brackets in Field data in the email template is truncated

(0) ShareShare
ReportReport
Posted on by Community Member

Hi,

I am working on MS CRM 2011 Version of CRM. When I am creating an email message using an email template, fields mapped in it have some data within <> is getting truncated in Email Message. 

Kindly help to sort out the issue.

Regards

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    The issue here is, the email format is Html and Html tags start with < so the parser reads that as a tag starting and because of that the value between <> is not displayed as text. You can encode <> to < and > respectively in the fields to overcome this issue.

    Hope this helps.

  • Community Member Profile Picture
    Community Member on at

    Hi Vikas,

    Thanks, but could you please suggest that how we can do that (encode <> to < and > respectively). And have you tried it.

    Regards

    Sachin

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    You can simply replace < with < and > with > using JavaScript or plugin when saving the values. I have tried it in HTML and if you add <  > then it reads it as a tag hence the value is not displayed. As soon as you replace these with encoded values, it reads it correctly and displays the value as it should be displayed. This should resolve your issue.

    Thanks

  • Community Member Profile Picture
    Community Member on at

    Hi Vikas,

    Don't you think that after replacing < with < and > with > using JavaScript or plugin on save of record will not resolve the issue. As the field would be having a value like <Hello World> and it will get truncated while creating the Email using an email template having that field mapped to it.

    The Issue is occurring in Email Body while creating Email. Acc. to my observations if you will try to map same field to Subject of that mail, field value will not get truncated.

    Kindly suggest and let me know if I understand you wrong !!

    Best Regards

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Sorry, my fault. Actually I had written the code for both the signs but it was changed to < and >. You can replace < with & l t ; and > with & g t ; (please remove the spaces). Which are equivalent to  < and >.

    Hope this helps.

  • Community Member Profile Picture
    Community Member on at

    Hi Vikas,

    No Issues, I had this idea but the field is business Oriented field having its value within <>. So I cant suggest Business to edit all the records, its not possible even.

    Would you please suggest any chunk of code that could negate the Effect of <>. So that we could get the value inside these <> in email messages.

    Best Regards

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    If its fine with you then you can try converting the email body into plain text and not html. In that way all the information will be available. If you want a reference on how to do that, you can check this link

    crmbusiness.wordpress.com/.../crm-2013-convert-email-html-to-plain-text

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans