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Reversal or cancellations of prepayment from posted sales invoice

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Hi Everyone,

Hope everyone is fine!!

I am uncertain about the prepayment reversal process in navision 2016.

The sales order indicated a total prepayment of 2L for 144 ea, with 40 ea already shipped and invoiced. The prepayment line in the invoice reflects 60k as advance from customer.

I want to reverse entire G/L entries. I attempted thru a return sales order, Item lines got reversed but prepayment reversal not happened. I attempted a prepayment credit memo option, the reversed amount is 1.4L

I would like to know whether it's possible to reverse or cancel the prepayment line directly from a posted sales invoice in Navision 2016.

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YUN ZHU 96,132 Super User 2025 Season 2 on at

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Hi, hope the following helps.

How to: Correct Prepayments

https://learn.microsoft.com/en-au/dynamics-nav-app/finance-how-to-correct-prepayments?wt.mc_id=DX-MVP-5004336

Thanks.

ZHU

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Jun Wang 8,202 Super User 2025 Season 2 on at

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you need to read up on prepayment. prepayment is handled separately with regular sales order payment. a simply answer is to use the below menu on a SO to post prepayment credit memo to correct it. but if you messed with the so incorrectly, there might be other issues to deal with.

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