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Suggested answer

Approval notification

Posted on by 60

When an approval request is sent this normally sends an email to the approver. 

For 1 week now there are no approval mails going out at all from Sales order or Purchase order.

Any idea if there are any updates or this has been removed ? 

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Approval notification

    Hello,

    Feel free to raise a support ticket so we can assist you better.

    Thank you.

  • Mirzet Profile Picture
    Mirzet 60 on at
    RE: Approval notification

    This is version 21.0 of BC. Im still having issues with it, checked all settings needed to make sure its nothing there still no email notifications. I will look into it more today, hopefully a solution soon.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 69,657 Super User 2024 Season 2 on at
    RE: Approval notification

    Hi, just adding som info.

    please go to Email Outbox page, maybe there are some error messages.

    pastedimage1669250323909v1.png

    pastedimage1669250386937v2.png

    Hope this helps.

    Thanks.

    ZHU

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,023 Moderator on at
    RE: Approval notification

    Please go to Email Account > and send Test Email for the Default user which is using to send an email

    pastedimage1669216888178v1.png

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Approval notification

    Hello,

    No, this has not been removed. Is the user sending the requests to approve able to send a test Email via SMTP connector / Current User, etc. What release of BC is this?

    Thank you.

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