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Error message when accessing our CRM

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Posted on by Davina Keen

We have an internal CRM system but currently get the message below

n error has occured. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.

We think it happened after an update.

Unfortunately due to furlough the staff member who looked after our system is off work.

Is there a quick fix ?

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Ragnar Hilmarsson 3,427 on at

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Hi

If you are on-premise Dynamics 365 you can check Event viewer on Application server for more detail regarding this error,

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Abarao Bhople 445 on at

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If your setup is on Premise you could try below steps.

Check all the services ( SQL & MS Dynamics server ) is up and running

Check with another user account

check the event logs of Dyamics365 server

try to restart IIS

If possible try restart CRM Services.

Thank you.

Abarao Bhople

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