web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error: "You must ...
Microsoft Dynamics CRM (Archived)

Error: "You must provide a value for Parent Business"

(0) ShareShare
ReportReport
Posted on by Community Member

This question has 3 parts:

1.

I have recently opened an account in CRM online (so there isn't a lot of data).

However, when I tried to edit some info in my root business unit (I get message that this is the root BU when I try to deactivate it) and 'Save & Close' I get message "You must provide a value for Parent Business".

Why is this happening? Is it a bug?

Thanks in advance for your help.

2.

The other thing I noticed is that the document CRM2016_AdministrationGuide says that "You can’t change the name of a business unit or delete a business unit after it has been created. You can disable a business unit or change the parent, however."
But it seems that I CAN change the name and also delete the BU (except for root BU) after deactivating it.

Why the mismatch? What am I doing wrong/different?

3.

In 'My BU name' > Organization > User, why do I not see an option to add new user?

Thank you.

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Error: "You must provide a value for Parent Business"

    Thanks for the excellent response Adam. It addressed all my queries. Thank you for your time. Have a nice day.

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Error: "You must provide a value for Parent Business"

    1. As Jukka's comment mentions, you can just change this by customising the Business Unit entity. Got to Settings > Customisations > Customise the system. Navigate to the Business Unit entity in the Solution Explorer pane on the left (expand Entities > Business Unit). Click on Fields under Business Unit entity node. Scroll down to ParentBusinessUnitID, double click to open. At top right, change requirement level to "optional", click "Save and Close". Click on Business Unit entity (under Entities, but above "Fields" sub-node). On the toolbar click "Publish". This should now get round the bug and let you save the changes to the root business unit. Change field back to "Required" so you don't try (and fail) to create new BUs without a parent.

    2. This is incorrect. in CRM 2011 you could not rename a Business Unit. You can now since 2013 rename, disable, and delete any BU. You can only rename the root BU, not delete or disable it (if you could disable it you would have no access to the system at all - disabling a BU also disables all BUs under it).

    3. With CRM Online, you add users via the Office 365 Admin portal and assign a licence to them there. That creates the user in your online directory and assigning the licence adds them to CRM.

  • Community Member Profile Picture
    Community Member on at
    RE: Error: "You must provide a value for Parent Business"

    Thanks for your reply Guido.

    So, can you please tell me where do I access this:

    "Under entity customizations, you can adjust the "parent business" field to be business required, business recommended, or optional."?

    Thanks.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Dynamics 365 Community Calls Return
Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Responsible AI policies for the Community

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Andrés Arias – Community Spotlight

We are honored to recognize Andrés Arias as our Community Spotlight honoree for…

Congratulations to the August Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
Community Member Profile Picture

Community Member 2

#2
Christoph Pock Profile Picture

Christoph Pock 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans