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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / Voided AP Checks
Microsoft Dynamics SL (Archived)

Voided AP Checks

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Posted on by Community Member

There appears to be some condition that causes the AP Check Update process to change the checks to void status other than using the void all or select handling process.  My clients run into this from time to time and they all state that they used the Keep All option on that screen.  I have never determine what situation might cause this and was hoping that one of you may have determine the situation that caused this.  The one thing I have noticed is that, when this happens, the vendors involved seem to have a voucher document with a reference number that matches the check number being assigned for the payment but this may just be a misleading clue.

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    Mark E Profile Picture
    Mark E 6,451 on at

    Whenever I see this occurring, it is usually a scenario when the client selects "Keep All", and then (inadvertently/prematurely) clicks the Cancel button, thinking the process has completed (when they think the button has turned to "OK").

    I believe one of the first things that happens in the AP Check Update process is to set the Batch.Status to "V".  Then, assuming the process completes normally, it changes it to "U" for Unposted (and eventually "P" is GL Auto Posting is enabled).  

    If something interrupts the process (whether my above assumption, or other variable), the batch stays in the "V" status, and the APDoc.Status is updated to match.

    I am not 100% on this, but have minimally reviewed the code, and I think I am close.

  • Cynthia Audain Profile Picture
    Cynthia Audain 1,348 on at

    Hi, I have a client that has also experienced this on a continuous basis although they claimed that when the AP Check Update appears they click "Keep All".  They are using SL 2015CU1.

    I found this scenario was occurring too often so I decided to send this issue to Microsoft support and was told that if the user processes the check using the Manual check screen, they may encounter the checks being voided even though they click on 'keep all'.  

    They confirm that this is a bug and advise that another screen be used for printing or processing checks.

    I am not sure if you have encountered the same scenario but thought I throw this out on the forum as a possible cause.

    Regards

  • Community Member Profile Picture
    Community Member on at

    Lisa, thanks for the response.  I will also keep that in mind.  In my last case the client was using SL 2011 and did not use the manual check feature but  I will warn them about a possible bug when doing that in SL 2015 CU1.

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