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I want to delete all emails from CRM there were tracked with server side synchronization but leave emails in CRM that were tracked manually from Outlook. Any way to tell the difference so we can run a bulk delete? Thanks.
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You will need to look at the "Actual End" field of email records that's the one holds actual senton/receivedon date. The "CreatedOn" field is populated by CRM when the email is created or tracked in CRM. This will always reflect the time when the email record was actually created in CRM—the moment the email was tracked in CRM. if there is time difference between created on and actualend then those emails are manually tracked not with server side synchronization
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