65
I have a requirement to Auto create Cases using OOB Route button in CRM when routing an email to an Specific Queue .
I have tried to Implement Routing rule set but its working in terms to Route to the Queue but not creating any case .
Please find the screenshots below and share your comments .
*This post is locked for comments
I have the same question (0)
Hi ,
The OOB route button is only to put record into a queue not for record creation.
You can use ' Auto Record creation and update rule' under Setting------>Service Management, to set auto convert an email into case once email received into CRM.
To view those emails into a queue, you need to configure a queue & mailbox with incoming email id. This will allow to view the list of email received into a queue and each email has been converted into a case.
Share
Report
All responses (
Answers (
